Returns
We wish to make the returning of any item for exchange or refund as easy and as smooth as possible for you please follow the instructions outlined below for the individual scenarios:
In all cases and in the first instance please contact gamespier by e-mail, letter or telephone. Returns must be within 14 days of the receipt of your order.
When packaging items for return please ensure that the items are protected well against damage, much in the same way that your items were sent to you. It must be noted that all items must be received in a resaleable condition with all tags attached etc.
Unhappy with your purchase:
Any item will be accepted for either a full refund or replacement item. Again, this must be received back within 7 days of receipt of goods and must be received back in a resaleable condition, factory sealed (if applicable), tags etc attached. Postage costs are not refundable. We may restrict the exchanges of CDs, DVDs, Videos and Computer Software to the same title due to the problem of unlicensed copying. We do adhere to the Distance Selling Regulations - as such should the item be the subject of the 7 day cooling off period - we will refund your order in full.
Damaged Item:
Should you receive an item from gamespier that has a manufacturing fault, please in the first instance contact us within 14 days of receipt of item. From this initial contact we will be happy to action an exchange first (if the item is still attainable) or refund should the item be unavailable.
Damaged in Transit:
Where it is felt your items have arrived with you damaged, where the likely cause has been during the shipping of your order, please notify gamespier within 3 days of goods receipt. At this point a claim will be raised against the postal company responsible. We will then, on most occasions, ask for the damaged items to be returned to us for refund or exchange.
gamespier understands the dissapointment and stress that can be caused to a customer when a delivery goes wrong, therefore via contact with yourselves we will ensure any such problems are effectively dealt with to your satisfaction.
Incorrect item delivered:
On the rare occasions that you receive an item that is different to the one you ordered and/or has appeared on your paperwork, please return the item within 14 days of receipt for a refund/exchange.
Please make a note of our address for any returns, all we ask is for you to make contact with us before returning any goods to us, for there will be occasions where solutions can be offered to your total satisfaction without sending items back.
gamespier, 2 Mollison Avenue, Cleethorpes, North East Lincolnshire, DN35 8PY, England.
We wish to make the returning of any item for exchange or refund as easy and as smooth as possible for you please follow the instructions outlined below for the individual scenarios:
In all cases and in the first instance please contact gamespier by e-mail, letter or telephone. Returns must be within 14 days of the receipt of your order.
When packaging items for return please ensure that the items are protected well against damage, much in the same way that your items were sent to you. It must be noted that all items must be received in a resaleable condition with all tags attached etc.
Unhappy with your purchase:
Any item will be accepted for either a full refund or replacement item. Again, this must be received back within 7 days of receipt of goods and must be received back in a resaleable condition, factory sealed (if applicable), tags etc attached. Postage costs are not refundable. We may restrict the exchanges of CDs, DVDs, Videos and Computer Software to the same title due to the problem of unlicensed copying. We do adhere to the Distance Selling Regulations - as such should the item be the subject of the 7 day cooling off period - we will refund your order in full.
Damaged Item:
Should you receive an item from gamespier that has a manufacturing fault, please in the first instance contact us within 14 days of receipt of item. From this initial contact we will be happy to action an exchange first (if the item is still attainable) or refund should the item be unavailable.
Damaged in Transit:
Where it is felt your items have arrived with you damaged, where the likely cause has been during the shipping of your order, please notify gamespier within 3 days of goods receipt. At this point a claim will be raised against the postal company responsible. We will then, on most occasions, ask for the damaged items to be returned to us for refund or exchange.
gamespier understands the dissapointment and stress that can be caused to a customer when a delivery goes wrong, therefore via contact with yourselves we will ensure any such problems are effectively dealt with to your satisfaction.
Incorrect item delivered:
On the rare occasions that you receive an item that is different to the one you ordered and/or has appeared on your paperwork, please return the item within 14 days of receipt for a refund/exchange.
Please make a note of our address for any returns, all we ask is for you to make contact with us before returning any goods to us, for there will be occasions where solutions can be offered to your total satisfaction without sending items back.
gamespier, 2 Mollison Avenue, Cleethorpes, North East Lincolnshire, DN35 8PY, England.
